Head of Product

Product · London, London, City of
Department Product
Employment Type Full-Time
Minimum Experience Manager/Supervisor

About us

Relative Insight is a SaaS based text analysis tool which analyses our customer’s text data like surveys, reviews, customer experience and social, to reveal critical business insights.

We believe that text data represents one of the biggest and most valuable – but often, most under-used sources of business value. It tells us why things happen, how people feel, and how best to engage with them

The software leverages a comparative methodology developed in law-enforcement to give transformative insights, meaning our customers can make smarter and more informed decisions across their business.

Due to the rapid expansion of the business, we have an opportunity for a  Product to join one of the region’s most innovative and in-demand start-ups, working with world-leading customers such as Sky, Warner, Starbucks, Unilever and Nespresso.

Working in a fast-paced, high-growth environment, the ­­­­­­­­product team is a new  function that will be constantly evolving. We work as a team, embracing challenges together, supporting our professional development and encouraging internal promotions. As you develop, there will be opportunities to expand the remit of the role-based upon your skills and appetite.


The role
Reporting to the CEO you will lead the product function across the business, leading and growing a small team of Product and UX. You will coordinate internal and external stakeholders including commercial, the C-Suite, data science and engineering to build products which are:

 Valuable (our customers choose to buy or use)
 Viable (the solution works within the many constraints of the business),
 Usable (the user can figure out how to use)
 Feasible (our engineers have the skills and technology to implement).

The role will be based out of our London office with regular trips to our development office in Lancaster

 Liaising with the CEO to encapsulate and communicate the vision for the company
 Leading our customer and stakeholder feedback process to ensure we are aligned with commercial opportunities
 Implementing data-driven decision making processes to prioritise feature development tasks
 Assessing the wider competitive picture and maintaining Relative Insight’s positioning
 Assessing medium to long term strategic industry trends so that Relative Insight is always at the front of innovation
 Communicating the product value and roadmap to the commercial team and customers
 Liaising with the engineering team to ensure timely and focused delivery

The Person
We are looking for a Product Management lead that is not afraid of signing up generating the
best results, even when this means they have to work through others to achieve the
necessary results. Although you will manage a team, you should expect to be equally hands on as we grow and be able to balance coaching, strategic and tactical product needs. You will possess the skills and attitude to influence your
teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic. You must be able to communicate a clear strategic vision and provide clarity to the wider company on the product status and plan.

What does success in the first year look like?
 Within 3 months, formalise the product feedback channels and own the roadmap
 Within 6 months, assemble a team of internal and/or external candidates to create our product org
 Within 9 months, lead our strategic vision and have core relationships with all internal and external stakeholders 

Necessary Qualifications:
 Bachelor’s degree or equivalent practical experience.
 Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.

 Have built software products with an agile engineering team
 5 years working on technology-powered products within a product team
 Commercially and customer-focused
 Very strong communication skills – verbal, written, visual
 An understanding of the market dynamics of analytic vendors
 Demonstrated ability to learn multiple functional areas of business engineering, design, finance, sales, or marketing.
 Strong planning and organisational skills, workshopping, storymapping, backlog management, epic and story writing


  • Employee Assistance Programme (EAP) - We care about the wellbeing of our team so no matter what life throws your way, our EAP can help you through it.  Providing you with free and confidential expert guidance and counselling, and more.
  • Relative Insight Academy - We love learning! Our Academy provides an opportunity for us to stretch our knowledge and learn new skills.  This starts with a structured Induction Programme, where you learn everything you need to know to get up to speed in your role as quickly as possible.
  • Off-Site Days & Socials - Summer Party, Christmas Party, End of Month Parties - if there is an excuse, we'll have a get-together to celebrate successes and get to know each other better.
  • Tech Scheme - If you are in need of personal tech, we will loan you the money (up to a certain value) to purchase what you need and agree on a payment plan for you to pay back the owed amount.
  • Holidays - We want everyone to take time off and recharge regularly so encourage you to use up your full allowance of holiday each year.
  • UK: 24 holidays a year (excluding Bank/Public Holidays)
  • Cycle to Work Scheme - This is a government tax exemption initiative to promote healthier journeys to work and to reduce environmental pollution. It allows you to loan money from the company to
  • Purchase cycles and cyclists' safety equipment.  We will then agree on a payment plan to pay back the owed amount, less TAX.


Relative Insight believes in, and commits to promoting equal opportunities in employment. Anyone who applies for a job with us will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status,

pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We strive to provide team environments that let everyone maximise their potential in the company. We take all of this seriously.


Thank You

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  • Location
    London, London, City of
  • Department
  • Employment Type
  • Minimum Experience